Don't Bother Calling Support.
I was recently using one of BEA's many SOAP stacks, and discovered that while comprehensive, their documentation isn't actually accurate...a particularily frustrating combination.
Lucky for me, I happen to sit next to the guy who used to be in charge of all of them. He clued me into the site of manoj, who writes the server stack - apparently its where support sends people.
If you're using web services on weblogic...you'll need this: http://www.manojc.com/
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